- Buyers from MojoMarket place need to register and choose MojoMarketplace Buyers category when submit. 

- Buyers from Creative market need to register and choose Creativemarket  Buyers category when submit. 

- Buyers from Envato can login by Envato account or register new one and submit a ticket with your Purchase code. Remember to choose right Product category.

Okay
  Public Ticket #1264751
Fatal Error
Open

Comments

  •  2
    dtrader9 started the conversation

    You have a problem with your k-shortcodes plugin.  Twice this week my site crashed and gave the following error:

    Fatal error: Call to undefined function add_shortcode_param() in /home/jorgev/public_html/wp-content/plugins/k-shortcodes/init.php on line 150

  •  13
    Knighthemes replied

    Hi dtrader9,

    Please update k-shortcodes to latest version. It include in our package ( download from themeforest ).

    Or update from file below :

    Best Regards,

    Attached files:  k-shortcodes.zip

    Web: http://knighthemes.com

    Ticket system: http://support.knighthemes.com

    Email: knighthemes@gmail.com
    If our technician do not reply on time, please email to our CEO email above. 
    - We try our best to monitor the tickets around the clock, please allow 24 - 48 hours to receive an answer to your issue. Our support hours:
    - Monday to Friday (From 9 am - 6 pm - GMT +7)
    - If you submit a ticket on weekend please be patient and wait for us to 9 am Monday.
    Thanks,

    - Buyers from MojoMarket place need to register and choose MojoMarketplace Buyers category when submit. 

    - Buyers from Creative market need to register and choose Creativemarket  Buyers category when submit. 

    - Buyers from Envato can login by Envato account or register new one and submit a ticket with your Purchase code. Remember to choose right Product category.

  •  2
    dtrader9 replied

    I have tried to update the theme several times but it keeps failing and I have to restore the old version.

  •  13
    Knighthemes replied

    Hi,

    It's not theme. You need update k-shortcode plugin. 

    Can you give me your wp account? We will check your site.

    Best Regards,

    Web: http://knighthemes.com

    Ticket system: http://support.knighthemes.com

    Email: knighthemes@gmail.com
    If our technician do not reply on time, please email to our CEO email above. 
    - We try our best to monitor the tickets around the clock, please allow 24 - 48 hours to receive an answer to your issue. Our support hours:
    - Monday to Friday (From 9 am - 6 pm - GMT +7)
    - If you submit a ticket on weekend please be patient and wait for us to 9 am Monday.
    Thanks,

    - Buyers from MojoMarket place need to register and choose MojoMarketplace Buyers category when submit. 

    - Buyers from Creative market need to register and choose Creativemarket  Buyers category when submit. 

    - Buyers from Envato can login by Envato account or register new one and submit a ticket with your Purchase code. Remember to choose right Product category.

  •  2
  •  13
    Knighthemes replied

    Hi,

    Please give us admin account to access your site.

    Best Regards,

    Web: http://knighthemes.com

    Ticket system: http://support.knighthemes.com

    Email: knighthemes@gmail.com
    If our technician do not reply on time, please email to our CEO email above. 
    - We try our best to monitor the tickets around the clock, please allow 24 - 48 hours to receive an answer to your issue. Our support hours:
    - Monday to Friday (From 9 am - 6 pm - GMT +7)
    - If you submit a ticket on weekend please be patient and wait for us to 9 am Monday.
    Thanks,

    - Buyers from MojoMarket place need to register and choose MojoMarketplace Buyers category when submit. 

    - Buyers from Creative market need to register and choose Creativemarket  Buyers category when submit. 

    - Buyers from Envato can login by Envato account or register new one and submit a ticket with your Purchase code. Remember to choose right Product category.